Terms of service

1. Our service

Business Stay Group arranges hotel accommodation options for business trips, group stays and leisure travel. We use the destination, dates, occupancy, budget and preferences you provide to prepare a proposal.

These terms cover use of our website, stay enquiries and reservation arrangements. Your accepted quotation and reservation confirmation also form part of the agreement. The written offer identifies the contracting legal entity, accommodation provider and payment recipient before you accept or pay. Questions about our service can be sent to contact@bstaygroup.com.

2. Enquiries, prices and availability

Submitting a stay request is free. It does not reserve a room, guarantee availability, create a payment obligation or authorize a charge.

A budget entered in the form is a preference. It is not a quoted or guaranteed rate. Availability and prices may change until the offer is accepted and the reservation is confirmed. Any proposal expiry or payment deadline is stated in the written offer.

3. Accepting a reservation

Before you accept, review the accommodation name, guest names, dates, room type, occupancy, inclusions, total price and currency, mandatory fees and taxes, local charges, payment schedule and cancellation terms.

A reservation is confirmed only when written reservation confirmation is issued. Check it promptly and notify support@bstaygroup.com if a detail is incorrect. Keep your quotation, confirmation, payment receipt and related correspondence.

4. Payments and authorization

Payments apply to the specific accepted quotation or invoice. The approved total, payment party, currency and due dates are recorded before payment. Any agreed instalments require a separate reservation-specific authorization. Changes to the total or schedule require your further agreement. See our payment terms. The enquiry form does not collect card details or take payment.

5. Cancellations and changes

Cancellations made at least 21 days before scheduled check-in are eligible for a 75% refund of the total reservation amount, with a 25% cancellation fee retained by Business Stay Group. Cancellations made less than 21 days before check-in and no-shows are non-refundable.

Changes are subject to availability and approval. Unused nights after an early departure are non-refundable unless agreed otherwise in writing. The full cancellation and refund policy explains written requests, refund timing, processing fees and exceptional requests.

6. Guest details and special requirements

Provide accurate contact information, guest names, dates and occupancy. You must be authorized to make the request and, where applicable, to accept the reservation and use the chosen payment method.

Tell us about essential room, accessibility or other requirements before accepting an offer. These must be confirmed by the accommodation provider. A request alone does not confirm that a requirement can be met. The property’s check-in, identification, deposit and house rules are set out in your reservation information where applicable.

7. Assistance and complaints

For reservation assistance, a correction or a complaint, email support@bstaygroup.com with your reference, guest name and a clear description. Include supporting documents where relevant. For an immediate issue at the property, also speak to its reception.

Payment, invoice and refund enquiries should be sent to billing@bstaygroup.com. Do not include full card numbers, security codes or banking credentials in any correspondence.

8. Applicable rights and written agreements

Any governing-law provisions and the contracting entity’s details are identified in the accepted agreement. Nothing in these terms limits rights or remedies that cannot be excluded under applicable law. If a mandatory legal requirement provides a different refund or remedy, that requirement prevails.

A reservation-specific departure from these terms must be expressly agreed in writing. Website updates do not by themselves change the conditions of an already accepted reservation.

9. Location data credits

City and place-name suggestions use an adapted extract of the GeoNames geographical database, licensed under Creative Commons Attribution 4.0 International (CC BY 4.0). The extract removes unused fields, attaches regional names, consolidates alternative names and sorts places by population.