New stay enquiries
Share your destination, dates, room count and preferences.
contact@bstaygroup.comLET’S TALK
A clear point of contact.
A new stay, an existing reservation or a billing question. Reach the right part of the team.
YOUR NEXT TRIP
Start with what you have in mind.
The request form brings your destination, dates, guests and room preferences into one enquiry. If you prefer email, send those details to our enquiries address.
Request stay optionsFor an existing reservation, include your reference and guest name. Please keep card numbers, security codes and banking credentials out of email.
Reservation support
Changes, written cancellations, corrections and help with your stay.
support@bstaygroup.comCHANGES & CANCELLATIONS
Send the details in writing.
Cancellation requests go to the support email. Include your reservation reference and the stay you wish to cancel.
Read cancellation & refund conditionsA CONCERN ABOUT YOUR STAY?
Tell us what happened.
Send a clear description and relevant documents to support. For an immediate issue at the property, also speak to reception.
View frequently asked questions