Payment terms

1. Quotations and invoices

Your written quotation or invoice identifies the reservation, accommodation, approved room charges, applicable costs, fees and taxes, total amount, currency, payment recipient and due dates. It also states any charges payable locally at the property.

Sending an enquiry is free and does not authorize payment. Any deposit, balance payment or instalment arrangement must be shown and agreed before it is collected.

2. Card authorization

Card authorization relates to a specific accepted reservation. You must be authorized to use the selected payment method. Where a saved card or agreed instalments are used, a separate authorization records the reservation reference, approved total, currency and payment schedule.

I certify that my reservation information is complete and accurate and that I am authorized to approve this reservation and use the selected payment method. I authorize Business Stay Group, through the payment recipient identified on my accepted quotation or invoice, to collect the agreed room charges, costs, fees and taxes for this reservation. Where instalments have been expressly agreed, I authorize the specified payments on the agreed due dates. The total collected will not exceed the approved reservation amount unless I separately agree to a written change. I accept the cancellation and refund policy presented before payment.

This statement explains the scope of reservation authorization. Reading this page or submitting the enquiry form does not grant that authorization.

3. Instalments and changed amounts

Multiple charges may be collected only under the separately accepted payment schedule and authorization for the reservation. The instalment amounts or calculation method, frequency and due dates must be recorded. An increase to the total, a different schedule or an unrelated purchase needs a separate agreement.

4. Wire transfers

If an invoice permits payment by wire transfer, you initiate the transfer using the verified beneficiary details supplied with that invoice. A card authorization does not authorize Business Stay Group to initiate a wire transfer from your bank account.

5. Protecting payment information

Do not enter full card numbers, security codes, passwords or banking credentials in the stay request form or send them by email. Use only the payment method and instructions identified on your agreed quotation or invoice.

If you receive an unexpected request to change bank details or pay a different recipient, verify it with billing@bstaygroup.com before acting.

6. Refunds and billing questions

Our cancellation and refund policy explains eligibility, deductions, the original payment method and processing times. For invoice corrections, payment queries or refund enquiries, contact billing@bstaygroup.com and include your reservation reference.