1. Who to contact
Business Stay Group handles the information submitted through this website and associated stay correspondence. For privacy questions or requests concerning your information, email contact@bstaygroup.com. The contracting party for an accepted reservation is identified in the written offer.
2. Information we collect
The enquiry form collects your country or region, city or preferred location, travel dates, date flexibility, party size, number of rooms, stay purpose, preferred area, optional budget and currency, accommodation requirements, name and email. Phone number and company are optional. We also record your enquiry reference, submission time and optional marketing choice.
If you contact us about a reservation, we may also receive the details and supporting documents you choose to provide. Hosting and access providers may process technical records needed to operate and protect the website. Do not include card details, passports or sensitive personal information in the enquiry form.
3. How we use your information
We use enquiry details to respond to you, understand your accommodation requirements, prepare proposals, manage correspondence and take steps towards a possible reservation. For confirmed stays, the necessary information is used to administer the agreed arrangement and relevant accounting or legal obligations.
Where applicable data protection law requires a lawful basis, these activities rely on steps taken at your request before a contract, performance of the agreed service, legitimate operational and security interests, or legal obligations. Optional marketing relies on your separate affirmative choice. You can withdraw it by contacting contact@bstaygroup.com; this does not affect your enquiry.
4. Sharing information
Information needed for a proposal or accepted reservation may be shared with accommodation providers or booking partners. Hosting, communications and payment service providers may process information needed to deliver their service. Only details relevant to the purpose should be shared.
Reservation and payment parties are identified in the written offer before payment. We do not sell your enquiry information. Information may also be disclosed where required by law or necessary to establish or defend a legal claim.
5. Retention and access
Enquiry information is retained for the time needed to respond, manage correspondence and resolve follow-up questions. Confirmed-reservation and payment records are retained where needed for the agreement, accounting, disputes or legal obligations.
The retention period is assessed using the purpose of the record, whether the enquiry became a reservation, outstanding questions or disputes, and applicable legal requirements. Access to submitted service records is restricted to authorized users.
6. International processing
Accommodation and service providers may operate in a different country from you. Where information is processed across borders, any safeguards required by the applicable data protection law apply. Contact contact@bstaygroup.com with questions about a transfer relating to your enquiry or reservation.
7. Your choices and rights
Depending on the law that applies, you may request access, correction, deletion, restriction or portability, object to certain processing, withdraw marketing consent, or complain to the relevant data protection authority.
Send a request to contact@bstaygroup.com, describing what you need and including your enquiry reference where available. We may need proportionate information to confirm your identity before releasing personal information. Do not send passwords or full card details.
8. Website technologies and updates
Our cookie notice explains functional access technologies and our approach to analytics and advertising tools. Updates to this policy are published on this page with the revision date.
Keep your written quotation and reservation confirmation. For a question about your stay, email support@bstaygroup.com with your reference.