A little clarity before you travel.

No. Sending an enquiry is free. No payment or card details are collected through the request form.

No. It starts a conversation about your stay. A reservation is confirmed only after you accept the written offer and receive written confirmation.

The accommodation, dates, occupancy, room type, inclusions, total price and currency, mandatory fees and taxes, payment schedule, and applicable cancellation terms.

Yes. Include your room count, number of guests and length of stay in the enquiry. For a group, add the room setup and any shared schedule in the requirements field. All arrangements are subject to the options and availability confirmed in your proposal.

Include essential requirements in your enquiry, such as accessible accommodation, bed configuration, workspace or proximity to a venue. We will use them when preparing options. A request is not a guarantee; the accommodation provider must confirm that a requirement can be met before you accept.

No. Choose your country and city or preferred area, then share your dates and priorities. We prepare accommodation options from that brief. If you already have a property in mind, include its name in your requirements.

Choose the country or region, then type the city, settlement or area you need. You can use your typed location without selecting a suggestion. Add a neighbourhood, landmark or venue in the preferred-area field if it helps identify the location. Accommodation options and availability are confirmed in your proposal.

The contracting party, payee, agreed total and payment schedule are identified on your quotation and invoice. Payment is arranged after you approve the offer; the enquiry form does not charge a card.

Your written quotation states the total price, currency, mandatory fees and taxes, and any charges payable directly at the property. Review the inclusions and local charges before accepting. An enquiry budget is a preference, not a confirmed price.

Search by currency name or its three-letter code and choose the currency you use to plan your budget. Specify whether the amount is per room, per night or for the total stay. No currency conversion or payment is made through the enquiry form. Your written quotation confirms the actual total and payment currency.

No. Do not include card numbers, security codes, passwords or banking credentials in the form or by email. Use only the payment instructions supplied with your agreed quotation or invoice. Verify any unexpected change of bank details with billing@bstaygroup.com.

Cancellations made at least 21 days before scheduled check-in are eligible for a 75% refund of the total reservation amount, with a 25% cancellation fee retained. Cancellations less than 21 days before check-in and no-shows are non-refundable. Any permitted non-refundable processing fee must be disclosed before acceptance. See the cancellation policy for full details.

An applicable refund is processed to the original payment method within 10–15 business days after cancellation confirmation. Your bank or card issuer may need additional time to post it.

Date, room-type and length-of-stay changes are subject to availability and Business Stay Group approval. Changes requested less than 21 days before check-in may fall under the cancellation policy. Unused nights after early departure are non-refundable unless agreed in writing.

Please send a written request with your reservation reference to support@bstaygroup.com. For payment and refund enquiries, email billing@bstaygroup.com.

Unused nights following an early departure are non-refundable unless Business Stay Group agrees otherwise in writing. Contact support before changing your plans so the reservation conditions can be reviewed.

Email support@bstaygroup.com with your reservation reference, the guest name, a clear description and any relevant documents. For an immediate on-site issue, also speak to the accommodation provider’s reception. Invoice and refund questions should be sent to billing@bstaygroup.com.